Cancellation Policy
SniffyNest is operated by SNIFFY NOSE PRIVATE LIMITED.
Each host selects the cancellation policy that applies to their listing. The chosen policy is shown clearly on the listing page and again at the checkout step, before you confirm and pay.
Pet parent cancellations
Flexible
- Full refund up to 24 hours before check-in
- No refund after that
Moderate
- Full refund up to 5 days before check-in
- 50% refund up to 24 hours before check-in
- No refund after that
Strict
- 50% refund up to 7 days before check-in
- No refund within 7 days of check-in
Host cancellations
If a host cancels a confirmed booking, the pet parent receives a full refund, regardless of the host's chosen cancellation policy.
Host cancellations after confirmation are taken seriously. Repeated or last-minute host cancellations may result in:
- Removal of the "Verified" badge
- Suspension of the listing
- Permanent removal from the platform
Host declines
If a host declines a booking request before accepting it, no charge is made and any authorised amount is released back to the pet parent's payment method automatically.
No-shows
If a pet parent does not arrive for a confirmed booking without cancelling, the booking is non-refundable.
If a host does not honour a confirmed booking, this is treated as a host cancellation and the pet parent receives a full refund plus any applicable compensation SniffyNest chooses to offer at its discretion.
Refund timelines
Refunds are initiated immediately after approval. The time to appear in your bank account depends on your bank and payment method and is typically 5-7 working days.
Exceptional cases
SniffyNest may manually review cancellations involving safety concerns, medical emergencies, natural disasters, fraud, or host misconduct. In these cases, we may issue refunds or credits outside the standard policy above, at our discretion.
For any cancellation question, contact us at [email protected].