Safety & Responsibilities

Pet parents must:

• Upload valid, up-to-date vaccination records before booking
• Share accurate information about the pet's breed, age, temperament, and habits
• Disclose any history of aggression, anxiety, or medical conditions
• Provide an emergency contact number and the pet's regular veterinarian
• Bring enough food, medication, and familiar items for the length of the stay
• Arrive and depart on the agreed dates and times

Emergency veterinary treatment. By booking through SniffyNest, pet parents authorise the host to seek emergency veterinary treatment for the pet if the pet parent cannot be reached during an urgent situation. Any medical costs are the pet parent's responsibility.

Insurance. SniffyNest does not provide pet insurance, veterinary coverage, or property insurance. Pet parents are encouraged to hold their own pet insurance if they want financial protection against illness or injury during a stay.

Hosts agree to:

• Provide safe, clean, and comfortable accommodation
• Follow the pet care instructions shared by the pet parent
• Supervise the pet appropriately for its needs
• Send regular updates and photos to the pet parent during the stay
• Respond appropriately during emergencies, including seeking veterinary care if needed
• Maintain honest listing information and real photos
• Only list a home the host is legally allowed to use for hosting

Hosts may not:

• Misrepresent their home, experience, or the pets they can care for
• Abandon or neglect a pet during a confirmed booking
• Repeatedly cancel confirmed bookings
• Take bookings off the platform
• Sub-contract or transfer a booking to someone else without SniffyNest's approval

Repeated violations may lead to listing suspension or removal from the platform.

SniffyNest is a marketplace and does not financially cover damage, injury, or loss. However, we do help mediate.

Pet-related incidents (illness, injury, aggression). Pet parents remain responsible for their pet's medical costs. Hosts are expected to act reasonably and promptly in an emergency, including transporting the pet to a vet and informing the pet parent as soon as possible.

Property damage caused by the pet. If a pet damages the host's home or belongings, the pet parent and host are expected to resolve the matter directly and fairly. SniffyNest may mediate at our discretion but is not financially liable.

Injury caused by the pet. If a pet injures a person or another animal, the pet parent is responsible. Hosts should seek medical attention immediately and report the incident to SniffyNest.

Missing or lost items. SniffyNest is not responsible for items left behind by a pet parent at the host's home, or items belonging to the host.

Recommended practice. We strongly recommend that both host and pet parent take clear photos of the pet and the host's home at check-in and check-out. Documented condition prevents most disputes.

We commit to:

• Verifying host identity through KYC before publishing listings
• Processing payments and payouts on time
• Providing honest, unedited reviews
• Responding to reports and support requests
• Mediating disputes fairly when we can
• Removing hosts and listings that violate our policies

We do not:

• Physically inspect every host home
• Provide veterinary services, insurance, or emergency medical response
• Guarantee outcomes of a stay
• Take financial responsibility for damage, injury, illness, or theft between hosts and pet parents

If something goes wrong during or after a stay, contact us at [email protected] within 7 days of the stay ending. Please include photos, dates, and any relevant messages so we can review quickly.