Question 1

What is SniffyNest?

Accepted Answer

SniffyNest connects pet parents with KYC-verified hosts who welcome dogs and cats into their homes. You can browse real homes, compare hosts, and book a stay that suits your pet.

Question 2

How do I book a stay?

Accepted Answer

Search by location and dates, browse available hosts, choose the one that suits your pet, and send a booking request. Once the host accepts, your booking is confirmed after payment.

Question 3

Are SniffyNest hosts verified?

Accepted Answer

Yes. Every host completes identity verification with a government-issued ID and selfie, and our team reviews the application before the host is approved.

Question 4

Which pets can I book for?

Accepted Answer

SniffyNest currently supports dogs and cats. Each host chooses the pets they can accommodate, along with their preferences and requirements.

Question 5

How do I pay?

Accepted Answer

You can see the total booking amount before confirming. Payment is made securely through our payment partner using the payment option available for your booking.

Question 6

What is the cancellation policy?

Accepted Answer

The cancellation policy is shown on each host's listing and before you confirm your booking. The applicable refund depends on the policy selected by the host.

Question 7

What happens if the host cancels my booking?

Accepted Answer

If a host cancels a confirmed booking, you will receive a full refund. Our team can also help you find another available host.

Question 8

When will I get the host's address?

Accepted Answer

The listing shows the host's neighbourhood while you browse. The full address and contact details are shared after your booking is confirmed.

Question 9

When can I contact the host?

Accepted Answer

You can chat with your host and access their contact details once your booking is confirmed.

Question 10

Will I get updates about my pet?

Accepted Answer

Yes. Hosts share updates during the stay, including photos, notes, and walk updates where applicable. You can also message your host during the stay.

Question 11

Can I choose a host based on my pet's needs?

Accepted Answer

Yes. You can review each host's pet preferences, experience, home details, photos, reviews, and daily routine to choose a suitable host.

Question 12

Can I leave a review?

Accepted Answer

Yes. After your stay is completed, you can leave a review and share your experience with the host.

Question 13

What if I need a different check-in or check-out time?

Accepted Answer

Each host has their preferred check-in and check-out times shown on their listing. If you need a different time, you can coordinate it with the host after your booking is confirmed.

Question 14

What if I need help?

Accepted Answer

Our support team is available to help before, during, or after your booking. Visit our Support Centre at https://sniffynose.com/support to get in touch.

Question 15

What is SniffyNest?

Accepted Answer

SniffyNest is a trusted home-stay platform that connects pet parents with verified hosts who provide safe and loving care for pets from their homes.

Question 16

Who can become a SniffyNest Host?

Accepted Answer

Anyone aged 18 or above who loves pets and can provide a safe, welcoming home can apply to become a host.

Question 17

Is there any registration fee?

Accepted Answer

No. Joining SniffyNest is completely free for our early founding hosts.

Question 18

What documents are required for verification?

Accepted Answer

To complete your verification, you'll need a government-issued photo ID (such as Aadhaar Card, Passport, Driving Licence, or Voter ID) and a recent profile photo.

Question 19

How long does the approval process take?

Accepted Answer

Once you complete your profile and verification, our team reviews your application. Most applications are reviewed within a few business days.

Question 20

Can I choose which pets I host?

Accepted Answer

Yes. You decide the types of pets you're comfortable hosting, including dogs, cats, pet size, and other preferences.

Question 21

Can I accept or decline booking requests?

Accepted Answer

Absolutely. You're always in control and can choose whether to accept or decline each booking request.

Question 22

How and when do I get paid?

Accepted Answer

Host payouts are processed weekly for completed bookings and are transferred directly to your registered bank account.

Question 23

What if I'm unavailable on certain dates?

Accepted Answer

No problem. You can block dates on your calendar anytime so you only receive booking requests when you're available.

Question 24

What if a pet becomes sick or there's an emergency?

Accepted Answer

If a pet requires urgent attention, you can contact the pet parent immediately and consult with our veterinary partners. Our support team is also available to help coordinate assistance.

Question 25

Can I stop hosting anytime?

Accepted Answer

Yes. You're free to pause your listing, block your calendar, or stop hosting whenever you like.

Question 26

Can I become a host even if I don't have a pet?

Accepted Answer

Yes. You don't need to own a pet to become a SniffyNest Host. However, you should be comfortable caring for dogs or cats and have prior experience handling pets.

Question 27

Can I host if I already have pets at home?

Accepted Answer

Yes. During registration, you can let us know if you have pets at home. You'll also be able to choose the types of pets you're comfortable hosting, helping us match you with suitable booking requests.

Question 28

Need help?

Accepted Answer

If you have any questions during registration or hosting, our support team is here to help. Simply visit our Support Centre or reach out to us anytime.

Frequently Asked Questions

What is SniffyNest?

How do I book a stay?

Are SniffyNest hosts verified?

Which pets can I book for?

How do I pay?

What is the cancellation policy?

What happens if the host cancels my booking?

When will I get the host's address?

When can I contact the host?

Will I get updates about my pet?

Can I choose a host based on my pet's needs?

Can I leave a review?

What if I need a different check-in or check-out time?

What if I need help?