Refund Policy

Refund eligibility depends on:

• The cancellation policy selected by the host
• The timing of the cancellation
• The booking status (pending, confirmed, or completed)

See our Cancellation Policy for the full breakdown.

Refunds are initiated automatically when:

• A host declines a booking request
• A host cancels a confirmed booking (full refund to pet parent)
• A booking cannot be fulfilled due to a platform or payment error

• All refunds are processed to the original payment method used at booking
• We initiate refunds immediately once approved
• Bank settlement timelines are set by your bank and payment provider (typically 5-7 working days)

• Pet parent no-shows on a confirmed booking
• Cancellations outside the applicable policy window (see Cancellation Policy)
• Off-platform payments or arrangements between host and pet parent (we cannot help with these)

SniffyNest may manually review refund requests involving:

• Safety incidents affecting the pet
• Verified host misconduct or misrepresentation
• Documented medical emergencies
• Fraud

In these cases we may issue partial or full refunds outside the standard policy, at our discretion.

All payments and refunds on SniffyNest are processed through Razorpay. Razorpay's terms and privacy policy also apply. SniffyNest does not store your card or bank details directly.

For refund-related queries, write to [email protected].